SAVE AS DAISY NOT RUNNING

Hi everybody,
Wondering if anyone could shed some light on an issue we have been experiencing when creating Math DAISY. A number of production staff have reported that when Save as DAISY is initialised on finished Word documents, the translator fails to run. i.e. there is no spinning progress bar visible and translation fails without any warning. I'd appreciate any ideas as to why this might be occurring.
Cheers,
Daniel

Dear Daniel,

I am assuming all the components namely Math Type, Math DAISY and correct version of Save as DAISY are installed and that you are able to successfully convert some documents.

If this is so, then you may send me one of the documents which does not translate. I will be able to test at my end and probably give a resolution. My email ID is pverma[at the rate]daisy.org.

Prashant

Hi Prashant,
Thanks for getting back to me so quickly and apologies in not replying. The file is quite large so I'll upload to dropbox and forward link to you. Many thanks again. I really appreciate it.
Daniel

check the version first.