Unable to Install MathDaisy

Hi, when I try to install MathDaisy, I get the following 5 'non-fatal' errors: (below). Though it says Installation was successful, when I attempt to "Save As Full Daisy from one docx" it goes through the first translation step, and then freezes around step 2/14 in the second translation bar, and gives me the following error:

"Documents containing mathmatics cannot be converted to DAISY format without a plugin to create alternative text and images.
Please visit http://www.daisy.org/projects/pipeline/other-add-ins.shtml for information on such
plugins for the DAISY Pipeline

Then in the dialogue box below it says:
[INFO] XSLT message: Added a dummy h1

Errors from Log File:

1) No entry found: MakeExecutableAction_zg_ia_sf.jar
Status: ERROR
2) Install Uninstaller: MathDaisy 1.0 (Install All Uninstaller Components)
Status: ERROR
Additional Notes: ERROR - Failure to install Uninstaller executable: java.lang.NullPointerException

3) Create Link: C:\Users\Ben\MathFlow_SDK\About MathDaisy 1.0
Status: ERROR
Additional Notes: ERROR - Unable to Create Shortcut

4) Create Link: C:\Users\Ben\MathFlow_SDK\MathDaisy 1.0 Help
Status: ERROR
Additional Notes: ERROR - Unable to Create Shortcut

5) Create Link: C:\Users\Ben\MathFlow_SDK\Unlock or Register MathDaisy 1.0
Status: ERROR
Additional Notes: ERROR - Unable to Create Shortcut

- log file attached


Windows 10_x64, MS WORD_X32/Save as Daisy Add In: Daisy Translator, v2.1.1_32 / MathDaisy 1.0

I need to produce full Daisy Documents, any ideas as to why MathDaisy won't install or work properly?



You have not mentioned the version of your Microsoft Office. Officially, MathDaisy is supposed to work with Microsoft Word upto version 2007. However, it is reported to work with Word 2010 also. MathDaisy has not been updated in many years and users have reported installation issues on newer operating systems and with newer versions of Microsoft Office.

If you are using Word later than 2010, then you may try with an earlier version of Office.

You may also contact Design Science, the makers of MathDaisy. The contact information available on their website is as follows.

How do I contact Technical Support for MathDaisy? MathDaisy technical support is free. Contact our technical support team by calling +1 (562) 432-2920, Monday through Friday from 8 AM - 5 PM Pacific, GMT - 8:00. , or email support@dessci.com.

MathDAISY has not been updated in many years. It is not assured to work on newer operating systems. Please contact Design Science to troubleshoot installation.

The contact information is on https://www.dessci.com/en/support/